Help Center | FAQ's

How do I track my order?

If you're looking for an order status or wanting to track progress, it can be done a few ways.

Through your shipping confirmation email. There will be a tracking number generated once your order is packed up.
Going to the link below and entering your order number.

How long do I have to return or exchange something?

You generally have 30 days to place a return / exchange with us. This clock starts ticking from the time the order is delivered to your door. Of course there are situations where an item was purchased as a gift and you may pass the 30 day mark, we are always here to work with you, it'll just have to be done manually by contacting us below.

support@redhwhiteblueapparel.com

I'm outside of the 30 day window, can you still process a return or exchange?

We totally get it. Everyone gets busy, life gets crazy, the last thing we think about is a return for a product we bought online. If the automated system blocks you from processing a return, please just email us below and we'll work with you.

support@redwhiteblueapparel.com

We do have a few policies that are out of our control once outside the window:

Once we fall out of the 60 day window, refunds are no longer possible.
Items outside of 60 days only can be exchanged for product or gift card.
If the item is no longer on our site, just discuss with us, we will figure something out.

How do I exchange?

We make exchanges easy. At the link below, all you need is your order number and zip code. You can go in, choose the item you want to swap out, and we'll get you a label. Once the item starts its progress back to us, we'll get your exchange out to you. Please keep in mind if the item we receive back is damaged, worn, has perfume or deodorant orders, or is in any way unsellable, we'll charge your card for the exchange we sent out AND the shipping involved for the exchange (incoming and outgoing). We've just been burned to many times and had to make this change!

Start An Exchange Here

What if I want to return an item?

We are happy to return an item so long as it's in pristine perfect condition. We unfortunately can't accept returns on anything that's been worn, tried on with perfume or deodorant, or covered in human / pet hair. We sent you a brand new item, we expect that back in return. Any return or exchange should be in the following condition:

New, unworn.
Folded and placed back in the bag
Unwashed
Free of any odors
Free of any hair, lint, dust, etc.

We have two forms of returns

Gift card / store credit - we are happy to provide a label to send your item back. We'll send you a gift card code that can be used on the site.
Return for refund - we don't cover labels for refunds. We can still get you the label, but deduct it from the refund when processed through our automated system.

Start A Return For Gift Card / Refund Here

What if my item is damaged and I want to return it?

If you have an item that shows up with a blemish or damage, make sure to contact us directly and we'll get you another item right away. We take pride in our gear and our products shouldn't show up with damage, especially after the checks we have in place to prevent it. Sometimes things slip through the cracks, but we are happy to take care of it.

Do not process damaged items through our automated exchange / return link.

For a damaged item email support@redwhiteblueapparel.com

Please be sure to take a photograph of the item in two ways.

Include the entire item within the photograph frame
Focused shot on the damage

What if I receive the incorrect item or size?

Listen, it happens from time to time. We are all human here. If you get the wrong item, simply message us support@redwhiteblueapparel.com and we'll get you straightened out right away.

Do not return or exchange incorrect items through our automated system.

What if my package is lost?

If your tracking says you've got a package, you walk outside, and nothing is there, that isn't a good feeling. First, we ask that you remember we aren't the ones who delivered the package, so easy on our support staff, they are here to help you. It's the carrier who mishandled your package and that's where we need to start. Here is what we ask of you before we can take any action on our end.

For lost packages we only can offer a gift card or replacement item. We can only refund items we physically get back here at the shop in new condition.

Contact the carrier directly with your tracking number. See what they have to say. Sometimes they have a reason for holding onto the package and can clear it up right away. We see this a lot. (package was too big for your mailbox but they already marked it delivered).
Check with your neighbors. We get our neighbors packages all the time, they always get ours. It's just the way it is. When we see lost packages, 80% of the time it's on a neighbors porch or someone drops it off later that day.
Give it 5-10 days. If the above didn't help you out, we ask that you give it some time as packages do just "show up". In the past we'd send out replacements only for the customer to now have two packages of the same order. We try to avoid this happening and have found giving it some time is the best option.
Get in touch with us. After the first three steps have been thoroughly explored, we are happy to work with you in getting this fixed. We try to be fair as it's neither of our fault and the carriers refuse to take responsibility.

Please don't file a claim with your credit card. Once that happens we can't really help you. All we can do is dispute it with the tracking evidence showing it was delivered and it'll end up costing you a fee and 90 days waiting! We'll help you long before your bank does!

What if my order was stolen?

Listen, the porch bandits have gotten a little timid with the viral videos of booby trapped packages and intimidating German Shepards in the yard. It's not as common as one may think. If your package got stolen we are always here to help, but we need proof in order to refund the order.

Documentation needed for refunds on stolen packages:

Video footage on your Ring style camera of the bandit
Police report submitted verifying action taken with authorities

What happens if I don't supply one of the two items above?

Well, basically the evidence we have is considered "rock solid", if a dispute reaches the bank. They will look at the confirmation from UPS or USPS and say "ok, so it was delivered, why are we disputing this?". We've seen it a hundred times now, it really helps everyone if the steps are taken to handle it properly.

We aren't trying to be mean here, we've just had a lot of bad experiences in the last decade and have to protect ourselves as a company. By all means, if it happened, we are here to help you get it fixed.

Contact support@redwhiteblueapparel.com

How do you handle stolen items without proof?

Since all we have to go by is the tracking, and it states the product is delivered, we would need the product back to initiate a refund. Due to that, all we can do is one of the following for stolen packages.

Send a replacement product, one time on us. Confirm your address first.
Offer an equal value gift card for the item, for our site.

Contact support@redwhiteblueapparel.com

My product was a gift, can I still exchange it?

Yes we can exchange a gift for a new size. For gifts, if you aren't the original buyer on the order, we can only do exchanges and are unable to refund the order. Exchanges are for the same item, in a different size or color (if available). Just go to the link below and click "return a gift".

Start An Exchange Here

If you're just fixed on another item and don't want what you currently have, we are always here to work with you. Just email us and we'll get it sorted out.

support@redwhiteblueapparel.com

I paid for expedited shipping but it's still not here, why?

This one is tough. So we are all on the same page, let's assume you paid for 2 day shipping. The 2 day clock STARTS once the carrier has the package at their DC and scans it in. This could be 24 hours after they pick up at our warehouse. If you ordered on a Friday, it doesn't get picked up until Monday, and they scan it in at the DC within 24 hours. At that point, the 2 day clock starts. If they are late, you should hold them to it, but understand the carrier is going to push back with what we stated above.

We are the fastest shipping brand around outside of Amazon. We own our own fulfillment company and have complete control in house of order picking, shipping, and customer service. We do it all ultra fast. What we can't control is how slow the carriers are.

If you are upset whatsoever with the delivery time of your order, please contact the carrier with your tracking info. Once it leaves our door, we lose complete control of the package. You paid the carrier, they work for you, give them hell about it if they didn't hold up their promise! We did ours, shipped it within 24 business hours!

How fast do you ship out my order?

We tend to get things out within about 12 hours on average. Many times, you'll see your order go out within a few hours after placing it. It all depends when you order. Our shop is closed on the weekends and holidays, so we spend time on Monday catching up from weekend orders. You could see a Friday at 6pm order go out Monday afternoon, but outside of that, we are super quick.

Of course we have summer sales and Black Friday that may put us behind a day or so. We catch up quick, though.

What carriers do you use?

We currently use USPS and UPS to ship our packages. We find that customers choose USPS's products for shipping about 75% of the time. While you'll notice a savings with USPS on postage, most shipping issues do occur with this service.

Where are you located?

We are located in Columbia Station, Ohio. Our address is 27548 Royalton Road Columbia Station, Ohio. Columbia Station is the first layer of "country" as you get outside the suburban rings of Cleveland. It's a mix of farms, industrial, and some residential pockets popping up. We are on 82 just past the airport going west. You'll see our sign out front. Beep when you go by!

We purchased the property of about 6 acres in 2021 and built our fulfillment company here. This building warehouses our gear, packs our orders, and houses most of the RWB operations.

Do you have a store?

No we don't have a store, we are just online right now. One of our goals is to open a local store but it just hasn't happened yet.

Do you do order pickup for local orders?

While we don't have an option on the site, we have allowed customers to pick up their orders here at the shop. If you prefer to pick up the order, we ask that you get in touch with our support team and work it out with them. It's got to fall within our hours as we like to get home to our families at days end. If you pick up an order, we'll refund your shipping when you get here. Just keep in mind, we ship fast, so there is a chance it already left the building!

For an order pickup email support@redwhiteblueapparel.com and provide your order number!

What are your warehouse hours?

We are generally here M - F from 8:30am - 3:30pm and closed on holidays. Please do not show up to the warehouse without us knowing you're headed out. We aren't always able to hear you at the door and don't want you standing outside waiting on us!

Disputing Charges With Credit Cards

We get that, at times, you feel there is no other option. We don't want you to feel that way which is why we try to help the best we can before it comes to a dispute with your card. While rare, they do happen, and we have to protect ourselves with the evidence we have on hand. To be brutally honest, we help everyone, so long as we stay within our policies as a company and do our due diligence, per above details. Because of this, the vast majority of credit card disputes that do occur are mostly instances of fraud or side in our favor because of the steps we document and evidence we provide.

My return shows delivered, where is my refund?

If your return shows delivered, that means it was dropped off and scanned by the post office or UPS in our receiving area. Returns are generally processed within 5 days of delivery, whether done in our automated system or manually. We give our team time to inspect the items that have come back to us.

You submitted your refund request via our automated system. Our system has a delay set for 3-5 days before it approves the return. This allows our team to open, inspect, and ensure the item is in perfect, new, clean, and odor free condition. Once the item has been inspected the system automatically approves your return. From there it's just a matter of how long your bank takes to post the funds.
You submitted your refund request manually to our customer service email. This item needs to be processed by our team. Our team processes returns W-F after catching up on orders that build over the weekend. Once the return is processed, it will depend on your banks processing time. It could take 2-3 days for our team to get through the return and post the refund if done manually.

Are you guys really American Made or Printed in America?

We are truly an American made company. Take our sweatshirts and t-shirts, for example. The process we have to make our products is deeply invested in American jobs. "Designed & Printed" in America can't say that, it's a valueless statement that does nothing for America.

The fabric is woven here in the United States
That fabric is then dyed here in the USA
The logistics that happen from dye houses to sew shops is all American
Garment patterns are designed and crafted in America
Our fabric is then cut & sewn into our garments here in America
From there, the logistics and handling are American as they route to us
Our design work is here in America, in house
Our printing is done locally by small businesses in Cleveland Ohio
We then ship from our own Ohio warehouse to your door

Where does your fabric come from?

Our fabric is mostly woven here in America. For some items, we purchase already woven fabric from various textile shops in the USA. Every item on the site is then cut & sewn here in the USA.

Why are your prices higher?

While our prices are pretty competitive with the imported guys, they may be slightly higher. This is because we use ethical labor here in the United States. We know where our dollars are going back into the US economy and not some faceless company overseas. We opt to pay more and take less profit because we believe in American made and that's who we are.

What are the blends of your shirts?

Our t-shirts come in two core blends. There are times where we could have various limited time blends.

Poly Cotton (50/50) this is our most popular style. This is a light, breathable, flexible, and comfortable 4.5 ounce standard weight shirt.
100% Cotton while this is not our most popular shirt, it's growing in popularity. This shirt is going to feel heavier but is also the same 4.5 ounce fabric, just slightly more rigid being cotton.

How heavy are your hooded sweatshirts?

We have two main weights of our hoodies, when it comes to core products on the site. There will always be limited items that may differ, we try to call that out when it happens.

Heavyweight Cotton. This is a 14 ounce fabric that is 100% cotton. It's rigid, heavy, and built for the elements.
Poly Cotton Mid-weight. This is a 7.5 ounce mid weight hoodie heavily brushed on the inside to give that soft fluffy feel. This hoodie is our best seller, by far, as it's built to keep you warm layered outside while not overheating you with all day inside wear.

How should I wash my clothes?

We always recommend, as with ANY GARMENT, to preserve the look and feel:

Wash with like colors
Wash inside out
Wash on a colder setting with mild detergents
No bleach!
Hang dry for best results. You don't have to hang dry, but if you want to keep anything looking new, this is the best practice.

Do your items shrink?

Yes, shrink is normal. If something has cotton in it and doesn't call out being "pre-shrunk" it will shrink. Any cotton, anywhere, ever, has shrunk. It's just a matter of whether the person who made it shrunk it first. Cotton will shrink a little more than the poly cotton will. Our clothes are designed with shrink in mind. A cotton shirt will be slightly larger out of the bag than our poly cotton shirt. That's planned with shrink in mind as that shirt will shrink a little more in the first wash cycle.