Help Center | FAQ's
How do I track my order?
If you're looking for an order status or wanting to track progress, it can be done a few ways.
- Through your shipping confirmation email. There will be a tracking number generated once your order is packed up.
- Going to the link below and entering your order number.
How long do I have to return or exchange something?
You generally have 30 days to place a return / exchange with us. This clock starts ticking from the time the order is delivered to your door. Of course there are situations where an item was purchased as a gift and you may pass the 30 day mark, we are always here to work with you, it'll just have to be done manually by contacting us below.
support@redhwhiteblueapparel.com
How do I exchange?
We make exchanges easy. At the link below, all you need is your order number and zip code. You can go in, choose the item you want to swap out, and we'll get you a label. Once the item starts its progress back to us, we'll get your exchange out to you. Please keep in mind if the item we receive back is damaged, worn, has perfume or deodorant orders, or is in any way unsellable, we'll charge your card for the exchange we sent out AND the shipping involved for the exchange (incoming and outgoing). We've just been burned to many times and had to make this change!
What if I want to return an item?
We are happy to return an item so long as it's in pristine perfect condition. We unfortunately can't accept returns on anything that's been worn, tried on with perfume or deodorant, or covered in human / pet hair. We sent you a brand new item, we expect that back in return. Any return or exchange should be in the following condition:
- New, unworn.
- Folded and placed back in the bag
- Unwashed
- Free of any odors
- Free of any hair, lint, dust, etc.
We have two forms of returns
- Gift card / store credit - we are happy to provide a label to send your item back. We'll send you a gift card code that can be used on the site.
- Return for refund - we DO NOT cover labels for refunds. We can still get you the label, but deduct it from the refund when processed.
Start A Return For Gift Card / Refund Here
What if my item is damaged and I want to return it?
If you have an item that shows up with a blemish or damage, make sure to contact us directly and we'll get you another item right away. We take pride in our gear and our products shouldn't show up with damage, especially after the checks we have in place to prevent it. Sometimes things slip through the cracks, but we are happy to take care of it.
Do not process damaged items through our automated exchange / return link.
For a damaged item email support@redwhiteblueapparel.com
What if I receive the incorrect item or size?
Listen, it happens from time to time. We are all human here. If you get the wrong item, simply message us support@redwhiteblueapparel.com and we'll get you straightened out right away.
Do not return or exchange incorrect items through our automated system.
What if my package is lost?
If your tracking says you've got a package, you walk outside, and nothing is there, that isn't a good feeling. First, we ask that you remember we aren't the ones who delivered the package, so easy on our support staff, they are here to help you. It's the carrier who mishandled your package and that's where we need to start. Here is what we ask of you before we can take any action on our end.
For lost packages we only can offer a gift card or replacement item. We can only refund items we physically get back here at the shop in new condition.
- Contact the carrier directly with your tracking number. See what they have to say. Sometimes they have a reason for holding onto the package and can clear it up right away. We see this a lot. (package was too big for your mailbox but they already marked it delivered).
- Check with your neighbors. We get our neighbors packages all the time, they always get ours. It's just the way it is. When we see lost packages, 80% of the time it's on a neighbors porch or someone drops it off later that day.
- Give it 5-10 days. If the above didn't help you out, we ask that you give it some time as packages do just "show up". In the past we'd send out replacements only for the customer to now have two packages of the same order. We try to avoid this happening and have found giving it some time is the best option.
- Get in touch with us. After the first three steps have been thoroughly explored, we are happy to work with you in getting this fixed. We try to be fair as it's neither of our fault and the carriers refuse to take responsibility.
Please don't file a claim with your credit card. Once that happens we can't really help you. All we can do is dispute it with the tracking evidence showing it was delivered and it'll end up costing you a fee and 90 days waiting! We'll help you long before your bank does!
What if my order was stolen?
Listen, the porch bandits have gotten a little timid with the viral videos of booby trapped packages and intimidating German Shepards in the yard. It's not as common as one may think. If your package got stolen we are always here to help, but we need proof. Show us the date stamped camera footage or police report and we are happy to help you out. Our proof is the time stamped tracking confirmation, that's all we have to go on.
We aren't trying to be mean here, we've just had a lot of bad experiences in the last decade and have to protect ourselves as a company. By all means, if it happened, we are here to help you get it fixed.
Contact support@redwhiteblueapparel.com
Please don't file a claim with your credit card. Once that happens we can't really help you. All we can do is dispute it with the tracking evidence showing it was delivered and it'll end up costing you a fee and 90 days waiting! We'll help you long before your bank does!
My product was a gift, can I still exchange it?
Yes we can exchange a gift for a new size. For gifts, if you aren't the original buyer on the order, we can only do exchanges and are unable to refund the order. Exchanges are for the same item, in a different size or color (if available). Just go to the link below and click "return a gift".
If you're just fixed on another item and don't want what you currently have, we are always here to work with you. Just email us and we'll get it sorted out.
support@redwhiteblueapparel.com
I paid for expedited shipping but it's still not here, why?
This one is tough. So we are all on the same page, let's assume you paid for 2 day shipping. The 2 day clock STARTS once the carrier has the package at their DC and scans it in. This could be 24 hours after they pick up at our warehouse.
We are the fastest shipping brand around outside of Amazon. We own our own fulfillment company and have complete control in house of order picking, shipping, and customer service. We do it all ultra fast. What we can't control is how slow the carriers are.
How fast do you ship out my order?
We tend to get things out within about 12 hours on average. Many times, you'll see your order go out within a few hours after placing it. It all depends when you order. Our shop is closed on the weekends and holidays, so we spend time on Monday catching up from weekend orders. You could see a Friday at 6pm order go out Monday afternoon, but outside of that, we are super quick.
What carriers do you use?
We currently use USPS and UPS to ship our packages. We find that customers choose USPS's products for shipping about 75% of the time. While you'll notice a savings with USPS on postage, most shipping issues do occur with this service.
Where are you located?
We are located in Columbia Station, Ohio. Our address is 27548 Royalton Road Columbia Station, Ohio. Columbia Station is the first layer of "country" as you get outside the suburban rings of Cleveland. It's a mix of farms, industrial, and some residential pockets popping up. We are on 82 just past the airport going west. You'll see our sign out front. Beep when you go by!
We purchased the property of about 6 acres in 2021 and built our fulfillment company here. This building warehouses our gear, packs our orders, and houses most of the RWB operations.
Do you have a store?
No we don't have a store, we are just online right now. One of our goals is to open a local store but it just hasn't happened yet.
Do you do order pickup for local orders?
While we don't have an option on the site, we have allowed customers to pick up their orders here at the shop. If you prefer to pick up the order, we ask that you get in touch with our support team and work it out with them. It's got to fall within our hours as we like to get home to our families at days end. If you pick up an order, we'll refund your shipping when you get here. Just keep in mind, we ship fast, so there is a chance it already left the building!
For an order pickup email support@redwhiteblueapparel.com and provide your order number!
What are your warehouse hours?
We are generally here M - F from 8:30am - 3:30pm and closed on holidays.
